We want you to love your AFTER FIVE dress experience! We encourage you to read below to be comfortable making your dress decision. If you have any additional questions, please contact customer service: inquiry@afterfivefashion.com
To all our friendly Canadians, we proudly ship from Vancouver, BC Canada.
We partner with each designer to ship from the state of California, Illinois and New York.
Yes! We ship worldwide and are grateful to assist you!
Yes! Please make a note at checkout to pick up from our store location. We are excited to meet you in person!
We ship with UPS, FedEx, Canada Post, USPS and DHL. We will safely deliver your box to your door.
Depending on your location and availability of the dress, items in stock can range between 7-10 business days to your address. Items not in stock can range between 1-3 months for delivery.
Customer service will contact you within 24 hours to provide shipping updates for your order.
Due to high demand of our evening dresses, we encourage you shop earlier than later! This will reassure you have that fabulous dress and time for alterations as well.
Once your order ships, we'll send you a confirmation email with a tracking link. Just click the link to see real time updates on your delivery.
Yes, orders can be changed within 2 hours of placing them. Contact us as soon as possible, and we’ll do our best to help.
Yes, you can cancel your order within 24 hours. Please note that a 50% cancellation fee applies, as each dress is prepared and packed immedaitely for you. If you need to cancel, contact us as soon as possible.
We totally understand wanting to find the perfect fit, but ordering multiple sizes or styles just to try on and return can lead to restocking fees, especially when ordering duplicates of the same dress.
Instead, we’re here to help! Our team of dress experts can guide you through the sizing process using your measurements to recommend the best fit. This not only helps you avoid extra fees but also makes the process smoother and more enjoyable.
Let us do what we do best, help you find the one with confidence the first time around!
We accept Visa, MasterCard, American Express, PayPal, Amazon Pay, Google Pay, Shop Pay, Apple Pay and Sezzle.
We offer returns and exchanges! Please visit our RETURNS page for more details.
Yes, absolutely. We are an authorized dealer for the designers listed on our website. We travel to each exclusive fashion show and hand select the best styles to stock. You can also find us listed on the designers ‘Where To Buy’ or ‘Store Locator’ section of there website.
We recommend ordering as early as possible! It gives you the best chance for faster delivery, time for any alterations and styling it with accessories and shoes! Ordering early helps make your dress experience stress free to enjoy your upcoming milestone moment.
Our dresses are usually in stock, but inventory changes quickly. To ensure availability before placing your order, we recommend contacting our customer service team, we are happy to check for you!
Yes, 100%! If your dress will not arrive before your event date we will refund you in full. Refunds processed can take between 1-3 business days.
All available images are shown on our website. We know choosing the perfect dress is important, so we include as many views and details as possible to help you feel confident in your choice. We do not have any additional images on file.
We ask for your bust, waist, and hip measurements to help ensure the best fit. Every dress has unique sizing and knowing your measurements lets us review your order with care. We take into account the fabric and silhouette so you feel confident and comfortable in your dress.
We ask for your event date to make sure your dress arrives on time. It helps us plan shipping and gives you enough time for any local alterations, so everything is perfect for your special day.
A size chart shows the exact measurements for each dress to help you pick your size. Measure your bust, waist, and hips, provide those measurements at checkout, and we’ll ensure you receive the best fit possible.
Yes! Please share the details and we will confirm dress availability and pricing in your currency.
Each designer has its own measurements. The three basic measurements are the fullest part of the bust, most narrow part of the waist and fullest part around the hips. We recommend having a professional seamstress or someone help you measure.
We recommend choosing the size that corresponds to your largest measurement according to the designer’s size chart. It’s generally easier to have a garment taken in than to let it out. If you’re unsure, feel free to reach out to our customer service team. We are happy to assist you in finding the right fit!
Designers have pre-determined sizing and measurements guidelines. We cannot accommodate custom made requests. We advise having a seamstress available for necessary adjustments.
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form on our contact page.